Other store repair reception form
This page and repair acceptance are only for products purchased at stores other than Seibido Watch Store. Please see below for repair acceptance requests and precautions for products purchased at Seibido Watch Store.
We also accept repairs (overhauls, battery replacement, strap replacement, etc.) for products purchased from other stores. Please be sure to read the notes below, including the "cancellation fee."
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Please be sure to read the email we send you, which will include information such as the shipping address and important notes.
Even if we are able to accept your request for repair at the time of application, we may decline the request once we receive and inspect the item.
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When we receive the product for repair, Seibido will inspect it. In some cases, we may not be able to repair it at that point. In that case, we will notify you by email and return the product to you cash on delivery. Thank you for your understanding.
Once Seibido has checked the item, we will begin work on the quotation immediately. Any cancellation requests made after the item has arrived at our store will incur a cancellation fee of 3,300 yen (which will be refunded after payment confirmation).
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If you cancel after we have informed you of the repair costs, we will charge you an additional repair estimate cancellation fee of 3,300 yen (this fee will be returned after we have confirmed your payment).
Please be aware of this.
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Depending on the repair content, it may be necessary to carry out the repair in the brand's home country. Please note that in this case, it may take some time.
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Depending on the repair content, it may be necessary to carry out the repair in the brand's home country. Please note that in this case, it may take some time.
Please read the notes and apply only if you agree to them.
・After you apply, we will immediately send you an email with the shipping address and important information to the email address you registered. Please ship your item to us approximately three days after receiving the email. This is because we may not be able to accept the repair at the time of receipt . Please do not ship your item immediately after applying, but wait approximately three days before shipping it to us.
・If we determine that the product is a fake, we will not accept any repairs.
・We only accept repair requests for products purchased at other stores via the form on this page . We cannot accept requests via phone or email .
・If you cancel before shipping the item for repair, there will be no cancellation fees. We will provide an estimate immediately after the item arrives at our store, so cancellation fees will be charged after the item arrives at our store.
・We handle your precious watch with the utmost care. We will not intentionally damage it, but please be aware that we cannot be held responsible for any malfunctions or damage that occur during repairs.